Shipping & Turnaround

Most orders ship within 2-3 business days. Larger orders may take up to one week to prepare before shipping. Shipping times can vary based on product availability, order volume, carrier transit times, and destination.

Returns & Exchanges

If there is an issue with your order, please contact us within 7 days of delivery. Items should be unworn, unwashed, and in original condition unless the issue is a damaged or incorrect item.

• Customer is responsible for return shipping unless the mistake was on our end.
• Final approval for returns or exchanges depends on item condition.
• Custom or limited items may not be eligible for return unless damaged or incorrect.

Damaged Or Wrong Item

If your item arrives damaged or incorrect, send your order number and clear photos of the issue. We will review it and help with the next step.

Size & Fit

Please review sizing before purchase. If you are between sizes or prefer a looser fit, consider sizing up. If you have questions before ordering, contact us and we will help where we can.

Product Care

To help your Cottonridge gear last, wash inside out with cold water on a gentle cycle. Tumble dry low or hang dry. Do not bleach, do not use fabric softeners, and do not iron directly over the printed design.

Cottonridge Outdoors is not responsible for replacing items that shrink, fade, or become damaged due to improper care, including high-heat washing, high-heat drying, fabric softeners, bleach, or ironing over printed designs.

Refund Approval

Once your return is received and inspected, we will send you an email to let you know we received the item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within 5-10 business days, depending on your bank or card provider.

Late Or Missing Refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, since it may take time before the refund is officially posted. Next, contact your bank, as there is often processing time before a refund appears.

If you have done all of this and still have not received your refund, please contact us at hello@cottonridgeoutdoors.com.

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded unless they arrive damaged or incorrect.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an eligible item for the same item, email us at hello@cottonridgeoutdoors.com before mailing anything back.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of your approved return. Once the returned item is received, the gift credit will be issued.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send the refund to the original purchaser.

Shipping Returns

Please contact us before mailing a return. Once your return is approved, we will provide the correct return address and next steps.

• You are responsible for paying return shipping unless the mistake was on our end.
• Shipping costs are non-refundable.
• If you are returning higher-value items, consider using a trackable shipping service or purchasing shipping insurance.
• We do not guarantee that we will receive a returned item without tracking.